UTILIZING A VIRTUAL ASSISTANT

An effective Electronic Support For additional Services

Using a virtual assistant for automated chores is not the same as using an AI tool. A virtual assistant is a highly qualified, well-trained individual who assists a healthcare provider with administrative, clerical, and customer service tasks such as scheduling appointments, engaging patients to handle referrals, prior authorizations, and managing medical records, among other things.

Virtual medical assistants are increasingly employed to undertake administrative chores in the healthcare industry as more digital solutions manage processes and data.

Improving the patient’s experience through a seamless workflow:

Our Virtual Assistants improve the patient experience and the overall delivery of healthcare. In addition, Healthcare providers, payers, and patients must work together through a Virtual Assistant. Follow-up and communication are vital for the continuity of care of a patient

  • Coordinating with the physician and responding to messages
  • Ensure follow-up with the patients and follow-up on referrals
  • Verifying insurance eligibility and scheduling appointments
  • Creates new patient registrations and adds them to the patient portal
  • Updates patient engagement letters, sends reminders, and creates reminders
  • Consults notes of the physician’s visit(s) and conveys the instructions and results to the physician
  • Additional duties as assigned

Providers dealing with both clinical and non-clinical tasks face the following problems:

  • Decrease healthcare quality
  • Ineffective communication
  • Feeling Burnout and Exhaustion

What are the benefits of a virtual assistant?

With a Virtual Assistant, you can reduce headcount, payroll, benefits, and general employee management headaches.

In the case of Covid-19, the Virtual Assistant reduces in-house staff.

Using digital solutions such as EHRs, RCMs, etc., and telemedicine are two ways in which a Virtual Assistant fits easily.

Spend less time on mundane administrative duties and focus on what matters most to you and your team.

With the use of a number of remote collaboration tools, your Virtual Assistant can provide unrelenting focus on the job at hand.

In Platinum Scribes, the Virtual Assistant is managed and ensures that a trainer is always available (illness, vacation, etc.).

Introducing Platinum Scribes Virtual Assistant

All of your clinical and non-clinical requirements in one place

In addition to providing non-clinical support to healthcare providers, office staff, and patients, Platinum Scribes also offers highly qualified professionals as Virtual Assistants. Using our knowledge of back-office requirements, we develop a strategy to deliver support in the most efficient and effective way.

An expert assistant guarantees outcomes

The Platinum Scribe Virtual Assistants are well-versed in clinical and administrative workflows. Physicians rely on them to understand the complexities of their tasks and to work responsibly.

Accessible solutions

To guarantee that seamless, personalized help is offered to fit your workflow needs, our Virtual Assistant is given thorough information about the facility and the provider

Excellent administrative support

We train our professionals on clerical and administrative tasks such as fax routing, verifying insurance eligibility, and obtaining prior authorization

We adhere to HIPAA regulations

Every Platinum Scribe Virtual Assistant attends required HIPAA training through the Platinum Scribe Learning Management System and understands HIPAA

Determining Your Need Clearly

During the Discovery Call, we determine your needs and how we can help. Based on your requirements, we formulate and execute several strategies

Advanced technologies

With Platinum Scribe’s Virtual Assistant technology, users can keep track of their patients’ messages, appointments, and referrals throughout the entire care continuum

The staff is professionally trained

Our Virtual Assistants receive extensive training in EHRs, RCMs, and other healthcare portals, enabling them to communicate effectively and complete a broad range of administrative tasks

Highly experienced workers

Our Virtual Assistants are recruited following extensive canvassing. Only those with exceptional management and communication skills are hired

Providing Smoother Workflow

We ensure that any necessary information is communicated to both patients and providers before a visit. Patients are promptly updated about their appointment status after the appointment

Strict Confidentiality Policy

Confidentiality between patient and provider is sacred to us. We never share patient information with third parties without written consent from the patient